Required skills

analytical skills to evaluate a range of complex technical data

communication skills to work effectively within a group and present information

information technology skills for word processing using statistical data and desktop research

literacy skills to prepare reports and read and interpret technical standards

planning and organisational skills to manage own work in short timeframes

research skills to gather data and information

technical skills to use telecommunications management networks

Required knowledge

administrative network management systems

business model

business processes

enterprise solutions

operations network management systems

organisational policy and procedures

workplace and industry environment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

research and evaluate the architectural features and functions of network management systems

research and report

the major features configuration and functions of management systems

on fault management and accountability procedures

the major features and functions of QoS agreements

on network management techniques

analyse the major features of planning for reliability and survivability

Context of and specific resources for assessment

Assessment must ensure

a telecommunications operations site with a network management system

networked computers with relevant software

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

oral or written questioning to assess knowledge of network management

direct observation of the candidate performing network management functions within a telecommunication system

review of research reports prepared by the candidate

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplaces and job role is recommended for example

ICTRFNA Analyse a mobile network system

ICTRFN8180A Analyse a mobile network system

ICTTENA Analyse a telecommunications switching network

ICTTEN8194A Analyse a telecommunications switching network

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Fault identification may include:

Monitoring parameter may include:

may include: